A Guide to Computer User Support for Help Desk and Support Specialists

Author: Fred Beisse

Publisher: Cengage Learning

ISBN: 9781285401119

Category: Computers

Page: 674

View: 795

Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools students need most to function effectively in a support position. Readers develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, and train end-users, as well as handle budgeting and other management priorities. Clear, balanced coverage in this edition highlights the latest trends and developments, from Web and e-mail-based support to assistance with Windows 7 and cloud computing. Engaging special features, such as Tips and On the Web Pointers, provide important insights, while new Discussion Questions and Case Projects encourage active participation in the learning process. Leading professional software HelpSTAR and Microsoft Office Project Professional 2010 accompany Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E to reinforce the knowledge and skills your students need for success in today's user-support positions. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Security+ Guide to Network Security Fundamentals

Author: Mark Ciampa

Publisher: Cengage Learning

ISBN: 9781133708001

Category: Computers

Page: 608

View: 785

Reflecting the latest trends and developments from the information security field, best-selling Security+ Guide to Network Security Fundamentals, Fourth Edition, provides a complete introduction to practical network and computer security and maps to the CompTIA Security+ SY0-301 Certification Exam. The text covers the fundamentals of network security, including compliance and operational security; threats and vulnerabilities; application, data, and host security; access control and identity management; and cryptography. The updated edition includes new topics, such as psychological approaches to social engineering attacks, Web application attacks, penetration testing, data loss prevention, cloud computing security, and application programming development security. The new edition features activities that link to the Information Security Community Site, which offers video lectures, podcats, discussion boards, additional hands-on activities and more to provide a wealth of resources and up-to-the minute information. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
CompTIA Network+ Guide to Networks

Author: Jill West

Publisher: Cengage Learning

ISBN: 9780357508268

Category: Computers

Page: 880

View: 886

Master the technical skills and industry knowledge you need to begin an exciting career installing, configuring and troubleshooting computer networks with West's completely updated NETWORK+ GUIDE TO NETWORKS, 9E. This resource thoroughly prepares you for success on the latest CompTIA's Network+ N10-008 certification exam as content corresponds to all exam objectives, including protocols, topologies, hardware, network design, security and troubleshooting. Detailed, step-by-step instructions as well as cloud, virtualization and simulation projects give you experience working with a variety of hardware, software and operating systems as well as device interactions. Stories from professionals on the job, insightful discussion prompts, hands-on activities, applications and projects all guide you in exploring key concepts in-depth. You gain the problem-solving tools for success in any computing environment. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
CompTIA Cloud+ Guide to Cloud Computing

Author: Jill West

Publisher: Cengage Learning

ISBN: 9780357883594

Category: Computers

Page: 530

View: 348

West's COMPTIA CLOUD+ GUIDE TO CLOUD COMPUTING, 2nd Edition, equips students and professionals interested in mastering fundamental, vendor-independent cloud computing concepts. Fully updated content maps to the CompTIA Cloud+ (CVO-003) exam objectives. The new exam has less emphasis on physical host configuration and more emphasis on cloud infrastructure, management and security. Each module in the second edition is packed with enriched features that provide the most effective and durable learning experience, such as self-check questions, group activities and capstone projects that enable learners to strengthen their new skills and knowledge through real design and deployment scenarios. In addition, learners have the opportunity to work with three popular cloud platforms: AWS (Amazon Web Services), Microsoft Azure and GCP (Google Cloud Platform). Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
The Student's Guide To Entrepreneurial Excellence

Author: Ayush Pathak

Publisher: Ayush Pathak


Category: Business & Economics


View: 819

This book helps any student who likes computers to start a business at a small age. Written by a student entrepreneur himself, this book will greatly inspire the students to start their own business and gain experience. This will tell the reasons of why to start a business at this age even if the student wants to take up a job when he grows up. This will give ideas, step-by-step guidance, and some tips to use in their businesses. Anybody who likes computers should definitely get this book.
A Beginners Guide to Windows Surface

Author: Katie Morris

Publisher: GadChick Books

ISBN: 9781629174358

Category: Computers

Page: 100

View: 164

The Windows Surface is Microsofts first tablet—and they stopped at nothing to make it a great experience. To really get the most out of it, however, it helps to understand how it actually works; let us help you get the most out of your new tablet. This guide is designed to walk you through the most important parts of the tablet, from the basics to learning how to navigate through the tablet, to more advance features.
The Smart Girl's Guide to Privacy

Author: Violet Blue

Publisher: No Starch Press

ISBN: 9781593276485

Category: Computers

Page: 178

View: 567

The whirlwind of social media, online dating, and mobile apps can make life a dream—or a nightmare. For every trustworthy website, there are countless jerks, bullies, and scam artists who want to harvest your personal information for their own purposes. But you can fight back, right now. In The Smart Girl’s Guide to Privacy, award-winning author and investigative journalist Violet Blue shows you how women are targeted online and how to keep yourself safe. Blue’s practical, user-friendly advice will teach you how to: –Delete personal content from websites –Use website and browser privacy controls effectively –Recover from and prevent identity theft –Figure out where the law protects you—and where it doesn’t –Set up safe online profiles –Remove yourself from people-finder websites Even if your privacy has already been compromised, don’t panic. It’s not too late to take control. Let The Smart Girl’s Guide to Privacy help you cut through the confusion and start protecting your online life.

Author: Gina Trapani

Publisher: John Wiley & Sons

ISBN: 9781118133439

Category: Computers

Page: 506

View: 580

A new edition, packed with even more clever tricks and methods that make everyday life easier Lifehackers redefine personal productivity with creative and clever methods for making life easier and more enjoyable. This new edition of a perennial bestseller boasts new and exciting tips, tricks, and methods that strike a perfect balance between current technology and common sense solutions for getting things done. Exploring the many ways technology has changed since the previous edition, this new edition has been updated to reflect the latest and greatest in technological and personal productivity. The new "hacks" run the gamut of working with the latest Windows and Mac operating systems for both Windows and Apple, getting more done with smartphones and their operating systems, and dealing with the evolution of the web. Even the most tried-and-true hacks have been updated to reflect the contemporary tech world and the tools it provides us. Technology is supposed to make our lives easier by helping us work more efficiently. Lifehacker: The Guide to Working Smarter, Faster, and Better, Third Edition is your guide to making that happen!
The Instagram Handbook

Author: Kjell Halvor Landsverk

Publisher: PrimeHead Limited


Category: Business & Economics


View: 467

The Instagram Handbook describes how individuals and businesses can succeed on Instagram. Have you thought of how powerful Instagram really is? Instagram has more than 200 million users who all love to see, like, and comment on photos! The Instagram Handbook will be useful for you and your business (if you run your own business or work in sales, marketing, etc.). If you are not using or intending to use Instagram in a marketing context, you will still find a lot of interesting material about Instagram for your personal use. Learn: How to use Instagram, develop an Instagram strategy, create Instagram contests, create engagement, find out tips for better photos and videos, repost and embed photos, optimize your presence, use Instagram direct, find out more about staying secure on Instagram, and much more.
The Last Pass

Author: Gary M. Pomerantz

Publisher: Penguin

ISBN: 9780735223622

Category: Sports & Recreation

Page: 384

View: 440

The New York Times Bestseller Out of the greatest dynasty in American professional sports history, an intimate story of race, mortality, and regret About to turn ninety, Bob Cousy, the Hall of Fame Boston Celtics captain who led the team to its first six championships on an unparalleled run, has much to look back on in contentment. But he has one last piece of unfinished business. The last pass he hopes to throw is to close the circle with his great partner on those Celtic teams, fellow Hall of Famer Bill Russell, now 84. These teammates were basketball's Ruth and Gehrig, and Cooz, as everyone calls him, was famously ahead of his time as an NBA player in terms of race and civil rights. But as the decades passed, Cousy blamed himself for not having done enough, for not having understood the depth of prejudice Russell faced as an African-American star in a city with a fraught history regarding race. Cousy wishes he had defended Russell publicly, and that he had told him privately that he had his back. At this late hour, he confided to acclaimed historian Gary Pomerantz over the course of many interviews, he would like to make amends. At the heart of the story THE LAST PASS tells is the relationship between these two iconic athletes. The book is also in a way Bob Cousy's last testament on his complex and fascinating life. As a sports story alone it has few parallels: An poor kid whose immigrant French parents suffered a dysfunctional marriage, the young Cousy escaped to the New York City playgrounds, where he became an urban legend known as the Houdini of the Hardwood. The legend exploded nationally in 1950, his first year as a Celtic: he would be an all-star all 13 of his NBA seasons. But even as Cousy's on-court imagination and daring brought new attention to the pro game, the Celtics struggled until Coach Red Auerbach landed Russell in 1956. Cooz and Russ fit beautifully together on the court, and the Celtics dynasty was born. To Boston's white sportswriters it was Cousy's team, not Russell's, and as the civil rights movement took flight, and Russell became more publicly involved in it, there were some ugly repercussions in the community, more hurtful to Russell than Cousy feels he understood at the time. THE LAST PASS situates the Celtics dynasty against the full dramatic canvas of American life in the 50s and 60s. It is an enthralling portrait of the heart of this legendary team that throws open a window onto the wider world at a time of wrenching social change. Ultimately it is a book about the legacy of a life: what matters to us in the end, long after the arena lights have been turned off and we are alone with our memories. On August 22, 2019, Bob Cousy was awarded the Presidential Medal of Freedom
The Rough Guide to the Best Android Apps

Author: Rough Guides

Publisher: Rough Guides UK

ISBN: 9781409364030

Category: Computers

Page: 141

View: 520

So many apps and so little time. How do you get to the best with a minimum of fuss? The Rough Guide to the Best Android Apps solves the problem. It reveals the 400 best free and paid for applications for smartphones and tablets in all categories. Whether its navigation or news, photography or productivity, games or utilities this book highlights the best Android apps available from the marquee names to the hidden gems. Discover now the 400 apps your Android device should be using.
COMPTIA A+ Guide to Information Technology Technical Support

Author: Jean Andrews

Publisher: Cengage Learning

ISBN: 9780357674444

Category: Computers

Page: 1164

View: 703

Using a step-by-step, highly visual approach, Andrews/Dark Shelton/Pierce's bestselling COMPTIA A+ GUIDE TO IT TECHNICAL SUPPORT, 11th edition, teaches you how to work with users as well as install, maintain, troubleshoot and network computer hardware and software. Ensuring you are well prepared for 220-1101 and 220-1102 certification exams, each module covers core and advanced topics while emphasizing practical application of the most current technology, techniques and industry standards. You will study the latest hardware, security, Active Directory, operational procedures, basics of scripting, virtualization, cloud computing, mobile devices, Windows 10, macOS and Linux. The text provides thorough preparation for the certification exam -- and your future success as an IT support technician or administrator. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.